During the past year you and your team at Optimé have been instrumental at providing leading-edge training for the Customer Association and Customer Champions at Presidents Choice Financial (PCF). On behalf of Loblaws, CIBC and RPG I would like to thank you for your outstanding contribution to the successful roll-out of PCF in its test-sites across Canada. Your enthusiasm, content and delivery were very well received by all the participants. Specifically, your tailored role-plays and sales experience gave a great deal of credibility to your message.
We very much look forward to a prosperous partnership on this project as it rolls forward and will seek to support each other on subsequent initiatives. The unique and tailored approach you provided made it work for us. Thank you again for your expertise and your dedicated focus on our specific project.
Retail Performance Group
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